Policies

Registration implies that you agree with the items below
Financial

All lessons are to be paid in advance on a monthly basis. The full amount of the invoice must be paid with no deductions or adjustments. Payments for individual lessons are not accepted. There are no pay as you go lessons.

Students commit to one lesson per week based on the EIPS calendar. There are no lessons on statutory holidays.

There is a 75 dollar registration fee which is non-refundable. This covers all recitals, masterclasses, workbooks and audio programs.

All post-dated cheques for monthly payments must be submitted on or before the first class to secure your lesson time. Payments may also be made in cash or by e-Transfer.  Any NSF payments will be subject to a fee of $50.00.

In case of late payment, a ten-dollar ($10) fee will be charged to the student and/or the student’s parent or guardian and will be added to the payment amount on the subsequent invoice.

Additional private lessons, examination preparation, festival preparation, university audition preparation, or theory & harmony lessons can be arranged on a case-by-case basis.

Cheques are to be made payable to Classic Studios.

Group class tuition must be payed in full by the start of classes either as one lump sum or monthly postdated cheques.

Lesson Cancellations and Rescheduling

In order to cancel or reschedule a lesson, the student  or the student’s parent or guardian must notify Classic Studios directly at least 24 hours prior to the lesson. Students who fail to provide 24 hours advanced notice will be charged in full for that scheduled lesson.

Make up lessons will be provided at no additional charge as long as 24 hours advanced notice has been given. There are never refunds for missed lessons. Cancelled or rescheduled lessons are limited to two per semester (Sept-Dec, Jan-June). Makeup lessons are not carried over into the next semester.  Any lessons cancelled or rescheduled above and beyond two per semester will be charged in full and not made up.

Exceptions and emergencies happen. Talk to us. These circumstances will be dealt with on a case by case basis.

If you have a vacation coming up, please give us two weeks notice.

All cancelled or rescheduled lessons will be made up at the discretion and convenience of the teacher.

Missed or cancelled lessons will not be deducted from the invoice. There are never refunds for missed lessons.

If a student misses a rescheduled lesson, the lesson is considered to have been given and no refund will be provided.

There are occasions where your teacher might have to miss a lesson: he/she will either find a substitute teacher or reschedule at a time convenient for both you and him/her.

Liability

Classic Studios is a member of the Alberta Registered Music Teachers Association and reserves the right to change and/or modify our policies at any time.

Termination of Service

Complete lesson termination must be given in writing with one month’s notice prior to cancellation. Classic Studios follows the EIPS division calendar and observes statutory holidays.

 

Pick-Up and Drop-Off for Studio Lessons

Please be 5 minutes early in picking up your child, this allows time to talk with your child’s instructor. You are also responsible for the care and supervision of your child before and after the lesson.

Please be mindful of other students lessons, privacy and be punctual with picking up and dropping off your child.

Policies for Giant Steps and the Upper Hand Group Lessons

Group classes need a minimum of 3 enrollments.

Classes may be cancelled due to insufficient enrollment. In this event, all families will be notified prior to the first class and a refund or alternate class time will be offered.

If a student cancels their spot in a group class before the first lesson, the tuition will be refunded minus a $25.00 processing fee. If the cancellation occurs after the first class, the tuition will be refunded less $55.00. If the cancellation occurs after the second class, no refunds or credits will be issued.

If there are not enough students to run the group class, a full refund will be given.

Vandalism

If vandalism occurs and is witnessed by the instructor, parents will be responsible for the damages incurred.

Illness

If your child is ill and does not attend school, please refrain from taking them to piano lessons.

Contact Information

Please update the studio of any changes in address, phone number, e-mail address or any other pertinent contact information.

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Studio Updates

Email updates allow you and the student to be in the know. These newsletters are to inform you of studio events, Masterclasses, holiday closures, special promotions and registration updates. By registering you give implied consent that you may be contacted. If you wish to opt-out of this, please let us know.

Read more about registration or contact us with your questions at 780-940-2738.